Question 1

What is DECO?

Accepted Answer

DECO is a Growth Operating System for service businesses: an installed operational infrastructure combining the DECO Team, automations, pipelines, scheduling, and payments. Not software you log into and figure out. Built, customized, and run with you.

Question 2

How is DECO different from other platforms?

Accepted Answer

Most platforms hand you a toolbox. DECO hands you an installed system: set up, customized, and operated around how your business actually works. You get the infrastructure plus the team that built it, staying alongside you.

Question 3

What does the system do?

Accepted Answer

It answers calls, books appointments, responds to messages, collects customer details, filters spam, and supports your team around the clock. It's trained on your business, your services, your pricing, so it sounds like you.

Question 4

What if I'm already using other business tools?

Accepted Answer

DECO is designed to either integrate with your existing tools or replace them entirely. Most clients consolidate 8–12 tools into DECO, saving money while gaining functionality. We map your stack during the discovery call and build the transition plan.

Question 5

How much does DECO cost?

Accepted Answer

Plans start at $99/mo (Starter, 1 user) and $297/mo (AI Employee, up to 3 users). Higher tiers are custom-quoted because the setup is built around your operation. See the Plans page for what's included at each level.

Question 6

How long before I see results?

Accepted Answer

Most clients experience immediate improvements in lead organization and team efficiency within the first week. Measurable increases in conversions and revenue typically appear within 30–45 days.

Question 7

Do you set up the system for us?

Accepted Answer

Yes. You get a fully built, fully customized operational engine, not just software access. Complete configuration, data migration, system training, workflow automation, team training, and ongoing optimization.

Question 8

Is my data secure with DECO?

Accepted Answer

Yes. DECO is SOC 2 Type II compliant with enterprise-grade security. Your data is encrypted and backed up daily.

Question 9

Do you offer training for my team?

Accepted Answer

Comprehensive training is included with every DECO implementation. We don't leave you with a login and a manual.

Question 10

What does 'installed' actually mean?

Accepted Answer

Most platforms hand you a login and wish you luck. DECO arrives configured around how your business actually runs: pipelines mapped, automation trained on your services and pricing, integrations live with your phone system, calendar, and payment processor. You start using a working operation, not setting one up.

Question 11

What's included in the white-glove setup?

Accepted Answer

Discovery audit of your current stack, pipeline + workflow design, system training on your business, data migration from existing tools, integration with your phone/calendar/invoicing, team onboarding, and a 30-day optimization window after go-live. One team, one timeline.

Question 12

How does pricing work as my business grows?

Accepted Answer

Plans scale by users and capability tier, not by contact volume or feature unlocks. Move up only when you actually need the next tier's seats or capabilities. We review fit on every renewal. If the tier no longer matches your operation, we right-size it.

Questions service owners ask before installing DECO.

Let's build the system that runs your business.